Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") govern the provision of social media management, content creation, digital strategy, and paid social advertising services by Alishia Shaw Creative Ltd ("we", "us", "our", "the Company") to clients ("you", "the Client").

By submitting an enquiry, signing a service agreement, or engaging us to provide services, you agree to be bound by these Terms. If you do not agree, please do not proceed with an engagement.

These Terms are governed by the law of England and Wales and comply with the applicable provisions of the Consumer Rights Act 2015, the Supply of Goods and Services Act 1982 (as amended), and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 where applicable.

2. Our Services

We provide the following services:

• Social Media Management — Management of client social media accounts (Instagram, Facebook, LinkedIn, TikTok, YouTube), including content scheduling, community engagement, and performance monitoring.
• Content Creation — Production of social media content including video reels, static images, carousel posts, stories, and branded graphics.
• Social Media Strategy — Bespoke digital strategy documents including audience analysis, competitor benchmarking, content calendars, and KPI frameworks.
• Paid Social Advertising — Management of paid advertising campaigns on Meta (Facebook/Instagram) and LinkedIn, including creative production, targeting, and ongoing optimisation.

The specific scope of services, deliverables, and timeline for each engagement are defined in a separate Service Agreement or Statement of Work agreed in writing between both parties.

Enquiries via this website do not constitute a contract. No binding agreement is formed until a Service Agreement has been signed by both parties.

3. Indicative Pricing

Pricing shown on this website is indicative only. Final fees are confirmed in your written Service Agreement following a consultation.

Indicative price ranges as shown on the website at the time of your enquiry:

• Social Media Management — from £499 per month
• Content Creation — from £299 per month
• Social Media Strategy — from £199 (one-off)
• Paid Social Advertising — from £399 per month (plus advertising spend paid directly to the platform)

All prices are exclusive of VAT unless stated otherwise. Where VAT applies, it will be charged at the prevailing UK rate.

4. Placing an Order and Contract Formation

Our engagement process is as follows:

1. You submit an enquiry via the contact form, email, or telephone.
2. We arrange a discovery consultation (free of charge).
3. We provide a written proposal and Service Agreement within 3 business days of the consultation.
4. The contract is formed only when both parties have signed the Service Agreement in writing (including electronic signature).
5. Work commences on the agreed start date specified in the Service Agreement.

5. Payment Terms

Unless otherwise agreed in writing in your Service Agreement:

• Monthly retainer fees are invoiced in advance at the start of each month.
• One-off project fees are invoiced on completion, or as staged payments as specified in the Service Agreement.
• Advertising spend (for Paid Social Advertising services) is paid directly by you to the advertising platform and is separate from our management fee.
• Invoices are payable within 14 days of the invoice date.
• Late payment interest may be charged under the Late Payment of Commercial Debts (Interest) Act 1998 at 8% above the Bank of England base rate.

6. Cancellation Rights

Business clients (B2B): Monthly retainer agreements may be cancelled by either party with 30 days' written notice. Work completed up to the cancellation date is payable in full. There is no statutory cooling-off right for business-to-business contracts.

Consumer clients (individuals and sole traders): If you are a consumer within the meaning of the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the following rights:

To exercise your right to cancel, notify us in writing at [email protected] or by post to our registered office. Refunds will be processed within 14 days of receiving a valid cancellation notice.

7. Delivery and Performance

We will perform the services with reasonable care and skill as required by the Supply of Goods and Services Act 1982 and, where applicable, the Consumer Rights Act 2015.

• Estimated timelines are stated in your Service Agreement. We will use reasonable endeavours to meet agreed dates but are not liable for delays caused by circumstances beyond our reasonable control.
• Social media platform changes, algorithm updates, and third-party outages are beyond our control and do not constitute a failure to deliver services.
• You are responsible for providing timely access to accounts, brand assets, and approvals required for us to perform the services.

8. Intellectual Property

Client-owned content: Upon receipt of full payment for the relevant deliverables, all original content created specifically for you under this engagement becomes your property. You are granted a full, perpetual, royalty-free licence to use such content.

Our retained rights: We retain ownership of all tools, templates, methodologies, and pre-existing intellectual property used in delivering the services. We reserve the right to reference the work in our portfolio and case studies unless you notify us in writing that you object.

Third-party content: Any stock images, music, or third-party assets incorporated into deliverables are licensed for your use in accordance with the relevant third-party licence terms. We will notify you of any material restrictions.

Your responsibility: You warrant that any materials, brand assets, or content you provide to us do not infringe any third-party intellectual property rights.

9. Confidentiality

Both parties agree to keep confidential any non-public, proprietary information disclosed by the other party in connection with the services. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

10. Limitation of Liability

Nothing in these Terms limits or excludes liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation;
• Any other liability that cannot be excluded or limited under applicable law (including the Consumer Rights Act 2015 for consumer clients).

Subject to the above, our total liability to you in connection with any engagement shall not exceed the total fees paid by you under the relevant Service Agreement in the 12 months preceding the event giving rise to the claim.

We are not liable for indirect, consequential, or special losses, including but not limited to: loss of profits, loss of revenue, loss of anticipated savings, loss of business opportunity, or reputational damage — whether or not we were advised of the possibility of such losses.

We are not responsible for outcomes resulting from changes to third-party platform policies, algorithms, or advertising policies that affect campaign performance.

11. Our Obligations to You

We will:

• Perform the services with reasonable care and skill;
• Carry out the services within the timeframe agreed in your Service Agreement;
• Notify you promptly of any material issues that may affect delivery;
• Keep your account credentials and business information confidential;
• Comply with applicable advertising platform policies (Meta, LinkedIn, etc.) when managing paid campaigns on your behalf.

12. Your Obligations

You agree to:

• Provide timely instructions, approvals, and access to accounts and assets as reasonably required;
• Ensure that any materials you provide do not infringe third-party rights or violate applicable law;
• Pay invoices within the agreed timeframe;
• Comply with the terms and policies of any third-party platforms (Instagram, Facebook, LinkedIn, TikTok, etc.) for your accounts.

13. Complaints and Dispute Resolution

We take complaints seriously. If you have a concern about our services, please contact us in the first instance:

• Email: [email protected]
• Post: Alishia Shaw Creative Ltd, 7 Railway Terrace, Bepton Road, Midhurst, England, GU29 9QY

We will acknowledge your complaint within 3 business days and provide a substantive response within 14 business days.

If you are not satisfied with our resolution, you may escalate the matter to an independent mediator, or pursue your legal rights through the courts of England and Wales.

Consumer clients may also seek advice from the Citizens Advice consumer service (citizensadvice.org.uk) or Trading Standards.

14. Governing Law and Jurisdiction

These Terms and any dispute or claim arising from or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the law of England and Wales.

Both parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising from or in connection with these Terms.

For consumer clients, nothing in this clause affects your statutory rights to bring proceedings in the courts of your home jurisdiction.

15. General

• Entire agreement: These Terms, together with the applicable Service Agreement, constitute the entire agreement between you and us in relation to the services and supersede all prior discussions and representations.
• Severability: If any provision of these Terms is held to be unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce it in the future.
• Variation: We reserve the right to amend these Terms. Changes will be posted on this page with an updated date. Continued use of our services after notification of changes constitutes acceptance.